Logistics integrator Maersk reported Thursday that it opened new service centers in Mexico and Brazil to enhance the customer experience in the Americas.
Maersk is on a journey to integrate container logistics across all modes of transport, partnering with its customers to navigate, simplify and decarbonize their supply chains on a global basis.
As a result, Maersk is increasingly offering integrated logistics solutions to customers beyond its maritime offering, developing a strong logistics footprint and providing comprehensive end-to-end services based on customers’ specific demands.
As such, Maersk announced the opening of a new Global Service Center (GSC) for the Americas region, headquartered in Mexico City with a satellite center established in Santos, Brazil.
These new locations will combine assistance in all functions and areas such as finance, process management, technology and analytics to provide high-quality support and a unique customer experience.
The centers will create more than 700 new positions by 2023, with a plan to scale up to 1,300 positions by 2025.
The competencies of Maersk’s Global Service Centers have grown in recent years as they have become an integral part of strategic growth. Maersk teams interact with multiple stakeholders to enable around 30 million touch points per year with more than 100,000 customers.
Maersk
There are currently Maersk Centers in India (Bangalore, Chennai, Mumbai and Pune), China (Chengdu, Chongqing) and the Philippines (Manila), with a small center in Morocco (Tangier).
The Americas-based center will bring Maersk closer to its customers, providing multilingual support and regional expertise.
Maersk’s Global Service Centers play a key role in delivering results for customers and enable proper prioritization of activities as well as decision making.
In 2022 Maersk witnessed exponential growth in Latin America as part of its strategy to become a global integrator in container logistics.
This Global Service Center based in the Americas will bring regional expertise to support growing business needs, with support in English, Spanish and Portuguese, scalable talent availability and process standardization.
